1 Technical Service
1.1 Design Liaison Meeting Plan
We actively participate in relevant technical exchange meetings organized by the design institute and the buyer, arrange production according to the meeting requirements, assist the dispatch center in fixed value calculation and adjustment, and actively cooperate and solve other equipment-related technical problems raised by Party A.
The plan, time, location and content requirements of the design liaison shall be agreed upon by the supply and demand parties.
Serial number | Times | Content | Time | Location | Number of people |
1 | As required | Design contact | As required | As requested | As required |
Design Contact Schedule
1.2 Technical services for on-site installation and commissioning
(1) After receiving notification from the user, we will send experienced engineering technicians to the equipment site at the specified time.
(2) Guide the engineering personnel of the purchaser to install the equipment, conduct on-site commissioning of the equipment, participate in trial operation and performance acceptance tests, until it is qualified and officially put into operation.
1.3 Training services and plans
(1) According to the requirements of the purchaser, our company will send technical personnel to the site to train the user's engineering personnel.
(2) The training content includes: equipment principle operation method, operation precautions, use and maintenance methods, etc.
(3) Users are welcome to come to our company for technical training, and users are also welcome to call or write to consult technical issues at any time.
1.4 Maintenance services
(1) The quality assurance period is two years after the equipment is put into operation. During the product warranty period, if the equipment is damaged due to manufacturing quality problems or cannot work normally, we will replace the parts free of charge. For equipment damage that is not caused by our fault, we have the obligation to provide accessories and repairs first.
(2) We will respond within 1 hour after receiving the notice from the buyer and arrive at the site within 12 hours if necessary.
(3) We will provide lifelong maintenance for the equipment.
(4) After-sales service hotline: 0755-25496541
1.5 Responsibilities of on-site service personnel
Field Service Schedule
Serial number | Technical service content
| Planned man-months
| Composition of dispatched personnel | Notes | |
Job title |
| ||||
1 | On-site installation and debugging | 1 person/2 days | Engineer | Each device | Per device |
1. Responsibilities of our on-site service personnel
1) The tasks of our on-site service personnel mainly include expediting equipment delivery, unpacking inspection of goods, handling of equipment quality issues, guiding installation and commissioning, participating in trial operation and performance acceptance tests.
2) Before installation and commissioning, our technical service personnel will provide technical instructions to the buyer, explain and demonstrate the procedures and methods to be carried out. For important processes (see the table below), our technical personnel will confirm and sign the construction status, otherwise the buyer may request not to proceed to the next process. If problems occur in the processes confirmed and signed by us due to incorrect guidance by our technical service personnel, we will bear full responsibility.
Fault recording device important process table
Serial number | Process Name | Main contents of the process | Remark |
1 | Assist with installation and commissioning on site | Appearance inspection, all parts of the screen are complete and not loose |
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2 | Appearance inspection, no scratches on the screen, no peeling of the paint |
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3 | Starting test, analog quantity start, including each analog quantity channel |
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4 | Starting test, sudden change quantity start, including each analog quantity channel |
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5 | Starting test, positive sequence voltage over-starting |
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6 | Starting test, positive sequence voltage under-starting |
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7 | Starting test, negative sequence voltage steady-state quantity start |
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8 | Starting test, negative sequence current sudden change quantity start |
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9 | Starting test, switch quantity start |
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10 | Output quantity check, recording start contact |
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11 | Output quantity check, abnormal device contact |
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12 | Output quantity check, reset contact |
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13 | Recording data reliability check, check whether all files after recording start are complete in warranty |
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14 | Recording analysis software function check, check whether it is normal |
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15 | Technical training | On-site guidance for user operation |
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16 | Responsible for software version upgrades | When the software upgrade version is launched, timely upgrade the user's equipment |
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17 | Maintenance | Regularly maintain our company's products |
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18 | Repairs | When our company's products fail, timely repair |
3) Our on-site service personnel shall have the right to fully handle all technical and business issues arising on site. If quality problems occur on site, our on-site personnel will handle and resolve them within the time specified by the buyer. If we entrust the buyer to handle the problem, our on-site service personnel will issue a letter of authorization and bear the corresponding economic responsibility.
4) We are fully responsible for all actions of its on-site service personnel.
5) The normal coming and going and replacement of our on-site service personnel will be negotiated with the buyer in advance.
2. Buyer's obligations